In short: if you have not scanned the QR code, you can have a full refund within 7 days of buying. Once the eSIM has been installed and activated the data is allocated to you, and after that it cannot be refunded.
1. Refundable — the QR has not been used
If your QR code has not been installed or activated, you can ask for a full refund within 7 days of payment. Activation is visible to us from our side, so there is nothing for you to prove.
2. Not refundable — the eSIM has been activated
Once the code has been scanned and the profile installed, the data is allocated to your line and does not go back into stock. The order is final at that point, even if very little data has been used.
A plan's validity starts the first time the eSIM actually carries data, not on the day you buy it — so buying a few days before you fly costs you nothing.
3. Technical problems
If the eSIM will not install, will not connect, or is not working properly, talk to support before asking for a refund. Almost every case is a setting or coverage and we fix it quickly — we would rather repair a connection than cancel a sale. The two commonest causes are data roaming switched off for the eSIM line, and the line not being selected for mobile data.
If the fault is ours and cannot be fixed, we refund the plan in full, even if it has already been activated.
4. Payment problems
- Charged twice — the extra amount is returned in full.
- Paid and nothing arrived — we either send the eSIM or refund it.
- Wrong WhatsApp number or email on the order — tell us before scanning the code and we will resend it to the right one at no charge.
5. How to ask for a refund
Message us on WhatsApp or email hello@ejurs.com with your order reference. We usually reply within minutes during working hours.
6. How a refund is paid
Refunds are made in Omani rial, by the same method the payment was made. Bank transfers and other payment methods usually take 3–10 working days to appear, and that period is set by the payment provider rather than by us.
We return what you actually paid us. Transfer fees deducted by your own bank or payment service never reach us and cannot be refunded by us.
7. Your rights
Nothing in this policy takes away a right given to you by consumer protection law in the Sultanate of Oman. Where the law gives you more than is written here, the law applies.
This policy is published in Arabic and English. If the two versions ever differ, the Arabic version applies.