Will I lose my own phone number?
No. The eSIM is added as a second line, so your existing SIM and your number stay exactly where they are. You set the eSIM as your data line and leave your own number for calls and texts. WhatsApp keeps running on your usual number.
Does it include calls and a local number?
No. This is data only, and there is no Omani number attached. Calls over WhatsApp, FaceTime and Messenger all run on data, so those work normally.
What is the refund policy?
A full refund within 7 days if the QR has not been used. Once it has been installed and activated the data is allocated and it cannot be refunded. If something is not working, talk to us first — most problems are a setting.
How quickly do I get it?
Two to ten minutes after payment is confirmed. A manual payment needs the screenshot checked, so it can take a little longer. Card is instant.
When does the clock start?
Validity begins the first time the eSIM actually carries data, not the day you buy it. That is why installing at home is safe — you can set it up a week early and it will not start running down until you land.
What happens if I run out of data?
You top up the same eSIM. The new data goes onto the profile already installed on your phone — no second QR code and nothing to reinstall.
What if it does not work when I land?
Message us. Almost every case is one of two settings — data roaming switched off for the eSIM line, or the line not selected for mobile data — and both take under a minute to fix. We answer on WhatsApp.
Your own number, when the clock starts, what happens if it does not connect — it is all spelled out below. If something is still unclear, just ask. Ask the agent.